Introduction
Finding a stable job with growth potential can feel overwhelming. However, opportunities still exist for motivated people who are ready to move forward. This Nedbank Call Agent role offers more than just a job. It offers a real career path.
Why This Matters Now
Right now, banks are expanding digital and contact centre services. As a result, skilled call agents are in high demand. Nedbank continues to invest in people who deliver excellent customer service. Therefore, this role is ideal for job seekers who want security, training, and long-term growth.
Job Overview – Call Agent
Job Title: Call Agent (Fixed Term Contract)
Reference Number: 143821
Location: Durban, South Africa
Department: Personal and Private Banking – Nedbank Contact Centre
Work Location: 9 Park Avenue, Umhlanga Rocks, Durban North
Closing Date: 26 January 2026
Recruiter: Sabelo Phiri
This position supports inbound and outbound customer interactions. Moreover, it focuses on service excellence, sales support, and compliance.
Who Qualifies
This role suits individuals who enjoy helping people and working in a fast-paced environment. Additionally, it is ideal for candidates with call centre experience who want to grow within banking.
You qualify if you are detail-oriented, confident on calls, and willing to learn. Most importantly, you must value professionalism and integrity.
Minimum Requirements
- Matric / Grade 12 / National Senior Certificate
- 1–2 years call centre experience in sales or service
- Clear ITC and criminal record
- Basic computer skills
- Strong English communication skills
- Basic numerical ability
Preferred Qualification
- Certificate in Call Centre Operations
Key Responsibilities
- Answer at least 90% of calls within 60 seconds
- Follow daily schedules to meet performance targets
- Resolve customer queries accurately and professionally
- Escalate unresolved issues using internal systems
- Generate monthly leads by offering suitable products
- Ensure correct logging of all calls
- Follow Nedbank values, policies, and compliance rules
- Stay updated with banking regulations and risk standards
- Participate in training, surveys, and CSR initiatives
Benefits of Working at Nedbank
- Competitive fixed-term contract
- Professional training and development
- Exposure to banking systems and processes
- Supportive team environment
- Strong brand reputation
- Career mobility within Nedbank
Career Growth Opportunities
Although this is a fixed-term role, Nedbank promotes internal growth. Many call agents move into sales, operations, or leadership roles. Therefore, strong performance can open long-term career doors.
Tips for a Successful Application
- Tailor your CV to call centre experience
- Highlight customer service achievements
- Show basic banking or sales knowledge
- Prepare for competency-based interviews
- Apply early before the closing date
How to Apply
Apply only through the official Nedbank careers website.
Important Warnings
- Nedbank never charges application fees
- Do not share banking details with recruiters
- Apply only through the official Nedbank website
- Late applications may not be considered
Call Agent – Key Details
Location: Durban, ZA
Date Posted: 23 January 2026
Reference: 143821
Recruiter: Sabelo Phiri
Closing Date: 26 January 2026
Frequently Asked Questions
Is this a permanent job?
No. This is a fixed-term contract. However, high performers may access future opportunities.
Is remote work available?
No. This role is on-site at the Durban contact centre.
Is banking experience required?
No. However, call centre experience is required.
Can international applicants apply?
Only applicants legally eligible to work in South Africa should apply.
Leave a Reply