Introduction
Starting a stable career can feel overwhelming, especially in today’s changing job market. However, opportunities still exist for driven people who want growth, security, and purpose. This Old Mutual Trainee Call Centre Agent role offers exactly that.
Why This Opportunity Matters Now
Right now, top companies hiring across financial services are prioritising customer engagement and digital communication. Therefore, call centre and customer service roles are becoming more secure and future-focused.
Old Mutual is one of Africa’s most trusted financial institutions. As a result, joining the company means working within a stable environment while gaining skills that remain in demand globally. Moreover, this role aligns well with job seekers searching for government jobs with benefits–level stability in the private sector.
In addition, outbound sales and customer service experience open doors internationally. That is why this position also appeals to candidates targeting careers in South Africa, the USA, Canada, the United Kingdom, Australia, and Germany.
What Is a Trainee Call Centre Agent?
A Trainee Call Centre Agent at Old Mutual is trained to engage clients professionally while offering tailored financial solutions. Although the role is sales-focused, it strongly prioritises customer needs, long-term relationships, and ethical service delivery.
Furthermore, trainees receive structured support, coaching, and ongoing development. As a result, even candidates early in their careers can grow into high-earning professionals.
Who Qualifies for This Role
This opportunity is suitable for individuals who want structured career growth in financial services. Whether you are a recent school leaver or someone seeking a career change, eligibility is clear and achievable.
You may qualify if you are:
- A motivated job seeker looking for long-term employment
- Interested in sales, customer service, or finance
- Comfortable working with targets and performance goals
- Ready to build a professional career with a leading brand
Requirements
To meet the requirements, candidates must meet the following criteria:
- Matric / Grade 12 certificate
- 6–12 months outbound call centre sales or retail sales experience
- Previous financial services exposure is advantageous
- Clear criminal and credit record
- Computer literacy, including MS Office
- Strong written and verbal communication skills
- Ability to work under pressure and manage time effectively
Because Old Mutual operates in a regulated industry, compliance checks are mandatory.
Key Responsibilities
As a Trainee Call Centre Agent, your duties will include:
- Marketing Old Mutual products to new and existing clients
- Understanding client needs and financial goals
- Delivering professional telephonic service consistently
- Managing personal sales targets and performance metrics
- Building long-term customer relationships
- Maintaining accurate customer and sales records
Therefore, attention to detail and customer focus are essential.
Personal Qualities Old Mutual Looks For
Old Mutual values people who are driven, ethical, and customer-focused. Successful candidates usually demonstrate:
- Strong interpersonal and communication skills
- Resilience when facing rejection or setbacks
- A results-driven mindset
- High levels of self-motivation
- The ability to influence and persuade professionally
- Commitment to continuous improvement
Benefits of Working at Old Mutual
Working at Old Mutual comes with benefits that compare favourably with many government jobs with benefits, including:
- Competitive commission-based earning potential
- Structured training and mentorship
- Career stability within a global financial group
- Access to internal promotions and mobility
- Inclusive and diverse workplace culture
- Professional development across multiple business units
As a result, employees gain both financial and career security.
Career Growth Opportunities
Old Mutual invests heavily in its people. Therefore, high-performing Trainee Call Centre Agents may progress into roles such as:
- Senior Call Centre Agent
- Financial Advisor
- Sales Consultant
- Team Leader or Sales Manager
- Client Relationship Manager
Because skills gained are transferable, international career pathways also become possible.
How to Apply
Applying is simple and fully online.
Steps to Apply now Online
- Visit the official Old Mutual careers page using the link below
- Create or log in to your Workday profile
- Complete the application form accurately
- Upload your CV and supporting documents
- Submit your application before the closing date
Official Application Link
Apply now Button
Apply HereImportant Warnings
- Never pay anyone to secure a job at Old Mutual
- Only apply through the official link provided
- Beware of fake recruiters requesting banking details
- Ensure all information submitted is accurate
Tips for a Successful Application
To improve your chances:
- Tailor your CV to highlight sales and customer service experience
- Use clear, simple language
- Prepare examples of meeting sales targets
- Demonstrate customer-focused behaviour
- Apply early to avoid last-minute issues
Apply now online
FAQ – Trainee Call Centre Agent
Is this a permanent position?
Yes, this is a full-time role with long-term career potential.
What is the salary structure?
Earnings are performance-based, offering strong commission potential. Therefore, the best salary is achieved through consistent results.
Where is the job located?
The role is based in Pinelands, South Africa.
Can entry-level candidates apply?
Yes, provided minimum requirements are met.
When does the application close?
02 September 2026 at 23:59.
Internal Career Resources
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Job Snapshot
Trainee Call Centre Agent
Apply:online
Location: Pinelands
Posted: 30+ Days Ago
Job Requisition ID: JR-70932
Closing Date: 02 September 2026
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