About Pedros
Pedros is one of South Africa’s fastest-growing quick service restaurant brands. In just six years, the company has opened more than 180 stores nationwide, making it a household name for flame-grilled chicken and excellent value meals. At Pedros, every team member is valued as a “Don Pedros,” and the company provides a supportive environment where growth, training, and recognition are part of the culture. Joining Pedros means being part of a team that prioritises customer satisfaction, teamwork, and professional growth.
Job Purpose
The Waitron role at Pedros is a key front-of-house position responsible for ensuring that customers have a memorable dining experience. As a Waitron, you will greet guests warmly, take food and beverage orders, serve meals promptly, and process transactions accurately. Maintaining cleanliness and following company hygiene standards are equally important in this role. The goal is to provide outstanding customer service while representing the Pedros brand with professionalism and energy.
Minimum Requirements
To be considered for the Waitron position at Pedros, applicants must meet the following requirements:
- Grade 10 qualification is required.
- A National Senior Certificate (Matric) is preferred but not mandatory.
- Strong literacy skills: ability to read menus, write orders, and communicate clearly.
- Good numeracy skills: ability to calculate bills, process payments, and handle change.
- Physical stamina to stand for long periods and perform tasks like carrying trays or stock.
- Basic knowledge of health, hygiene, and safety practices.
Key Responsibilities
The Waitron at Pedros performs a wide range of responsibilities that contribute to excellent service and efficient operations:
- Customer Service: Welcome guests warmly, take their orders accurately, and ensure prompt service.
- Serving Food and Drinks: Deliver meals and beverages to tables in line with Pedros’ service standards.
- POS Transactions: Operate the Point-of-Sale system, manage payments, and provide correct change.
- Cleanliness: Maintain a clean, hygienic, and organised dining area at all times.
- SOP Compliance: Follow Standard Operating Procedures (SOPs) for food handling, service, and safety.
- Upselling: Suggest promotions or add-ons to customers, boosting sales and improving guest satisfaction.
Skills and Attributes
Success as a Waitron at Pedros requires not only technical abilities but also strong personal attributes. The following skills are essential:
- Excellent communication skills to interact effectively with both customers and colleagues.
- A friendly and approachable demeanor that enhances the guest experience.
- Reliability and punctuality, with a strong sense of responsibility for your shifts.
- Ability to remain calm and perform well under pressure in a fast-paced environment.
- Strong teamwork and collaboration skills to work effectively with kitchen and front-of-house staff.
- Physical endurance for long shifts, including standing and carrying trays or stock items.
- Strict adherence to hygiene and safety standards to ensure customer health and company compliance.
Why Join Pedros?
Working at Pedros is more than just a job — it’s a chance to be part of an exciting journey with a dynamic, expanding company. As a Waitron, you will enjoy:
- Career development opportunities in one of South Africa’s fastest-growing restaurant chains.
- Access to training programmes that will build your skills in customer service and hospitality.
- A workplace culture that recognises and rewards hard work, dedication, and excellence.
- Employee wellness initiatives that show Pedros’ commitment to its people.
- Being part of a team that delivers flame-grilled meals with passion and speed.
How to Apply
If you meet the above requirements and are ready to take on this exciting opportunity, Pedros encourages you to apply. Submit your updated CV online through the Pedros Careers Page or via the SimplyHired job listing. Be sure to highlight your experience in customer service, retail, or food service roles.
When applying, emphasise your communication skills, numeracy ability, and reliability. If you have prior experience with POS systems or food service, make this clear in your application. Pedros is looking for motivated individuals who are eager to grow with the company and deliver excellent customer service every day.
✨ We’re hiring – Join Pedros as a Waitron and take the first step in building your career in the fast-paced restaurant industry!
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